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How to make a claim

After all the stress of getting your pet back on four paws, the last thing you need is to roll over and jump through hoops to make a claim. Red tape is our pet hate too! So we make our MiPet claims easy and stress free. After you’ve been to the vet, you’ve got 90 days to claim, and you can do it in just a few simple steps.

Claim in 4 easy steps

Online Claiming

The easiest way to claim is online.

  1. Simply upload a copy of the itemised invoice and the consultation notes from your vet visit into your MiPet Portal
  2. Please note that if this is your first claim we require your pet’s full medical history from all previous vets since you have owned your pet. If your pet was adopted at an older age please supply adoption paperwork and medical records since adoption.
  3. For new MiPet Account users please register here.
  4. For existing users please login to MiPet Portal

Paper Claiming

  1. Download a claim form here or call us on 1300 568 469 and we’ll pop one in the post to you.
  2. Complete and sign the claim form.
  3. Take the claim form to your vet and get them to fill out their section, making sure to include their Practice number and address.
  4. Attach your original vet invoices and post your claim form to:
    MiPet Insurance
    Locked Bag 9021
    Castle Hill
    NSW
    1765

OR scan your claim form and invoices and email them to Mipetinsurance@petsure.com

Quick Claim Tip

Once your pet has been treated and you’re paying the bill, ask your vet practice to download and print our claim form and fill out their section on the spot. Then you can just fill in the remaining details and send your claim form off to MiPet Insurance, without making another trip back to your vet.

Common Pet Claims

You hope nothing ever happens to your furry kids. But chances are, they will need serious vet care at some point. Check out these common pet claims and how much they could cost you with and without the benefit of MiPet Insurance.

Condition
Average Claims Cost
With MiPet Cover you pay only*
Eyes
$ 449
$ 89.90
Arthritis
$ 532
$ 106.40
Urinary
$ 582
$ 116.40
Gastro Intestinal
$ 900
$ 180
Heart
$ 974
$ 194.80
Foreign Body Ingestion
$ 1,273
$ 254.60
Snake bite
$ 1,757
$ 351.40
Cancer
$ 1,821
$ 364.20
Pneumonia
$ 2,169
$ 433.80
Multiple fractures
$ 2,350
$ 470
Cruciate
$ 2,620
$ 254
Diabetes
$ 2,819
$ 563.80

*Your out of pocket expenses depend on your chosen level of cover. Please see MiPet Dog and Cat Insurance pages or check out our Policy Booklet for full benefit details.

Claims Questions

Claim up to $11,000 a year with no excess to pay

Do I need to wait until the tail end of the ongoing treatment to claim?

No, if your pet is receiving ongoing vet treatment for a condition, you can make a claim at any time. If you have further eligible vet bills later, you can simply make another claim as needed.

How long do I have to put in a claim after treatment?

You have up to 90 days after treatment to put in your claim with MiPet Insurance, so don’t forget. It should only take a few minutes to send off your claim and make sure you get the full benefit of your MiPet cover.

How long will it take for my claim to be paid?

Once we receive your claim and invoice(s), your claim will be processed fast and you’ll have your benefit paid via direct deposit straight to your nominated account. You’ll be reassured to know that our underwriting manager PetSure has a great track record of paying 85% of claims within 5 business days once they’ve received all the claims documentation requested.

What’s the maximum I can claim?

If you’ve chosen MiPet Basic Cover, you can claim up to 70 % of your eligible vet bills up to $5,000 a year. If you’ve chosen Vital Cover you can claim up to 80 % up to $ 11 000 a year and for Top Cover up to 85% of your eligible vet bills up to $12,000 a year. With Top Cover, you can also claim up to $100 a year if you have taken the Optional Routine Care benefits, for eligible preventative treatments. See our Policy Booklet for full details.

Do I need to include my pet’s medical records and invoices with my claim?

Yes, please attach your original itemised invoices and payment receipts from your vet, so we can process your claim without delays or guesswork. If this is your first Accident or Illness claim with MiPet Insurance, we’ll also need your pet’s full veterinary history (your vet can supply this) to help us process your claim fairly. You don’t need to submit your pet’s history for Routine Care claims under Top Cover.

What if I’m not sure if a vet treatment is eligible or not?

No problem, that’s what our expert MiPet team is here for. Just give us a call on 1300 568 469 and we can check your policy and chat through what treatments are covered under it.

How do I change my contact details or nominated account details?

Easy, just give us a call on 1300 568 469 and we can update your details for you or you can go on to the MiPet Portal and make the changes.